Okay, I don’t want to be all Negative Nancy or anything, but I have to go off on Verizon here for a bit. To give some back story without going all crazy, I used to have Verizon home phone and internet. I had no problems until I did the One Bill thing to combine home and cell. Big Mistake. I had so many problems I don’t even know where to begin. Let’s just say that at one point they told me the name on my account had been changed and when I asked to whom (since I was the only one who could authorize such a thing and I had not done so), they told me they couldn’t tell me whose name it was under because my name was no longer on the account.
Needless to say, things got worse. I wrote a nasty-gram to the president, vice president and any other person that I could think of and have never used Verizon since. Their cell company I have no problems with and never have. So, one day earlier this year I decide to see if I could get Fios for cheaper that I get Comcast. You’d think I’d learned by that point. After 3 answers unrelated to my question, 7 transfers 3 people with attitude and over 30 minutes on the phone (also being told they couldn’t/wouldn’t give me any specials that would be cheaper than Comcast), I vowed to never call them again.
It is this vow that has sparked this entry. Yes, my first entry in months is to gripe about Verizon. Anyhoo, last night two of my friends were over to watch the season finale of True Blood (totally disappointing by the way), when there’s a knock at my door. At 8:30pm on a Sunday night, there was a guy from Verizon coming around door to door to talk about Fios lines. I tried be polite and actually answered a number of questions when I realized he wasn’t going away anytime soon. I told him that I had guests over and we were trying to watch something and I didn’t really have time for this right now. He immediately got an attitude with me and said “Well, no one else that I’ve talked to tonight said that.” Big effing deal!!! Then I was pissed and told him that I wasn’t trying to get an attitude with him and I don’t appreciate him getting one with me simply because I don’t want to deal with an unsolicited sales pitch while I have company.
My friend was so upset over his behavior that she called Verizon, but no one was working. She tried to send an email, but you can’t email them without an account number, and then she tried to put a posting on their message board but had to change it because you aren’t allowed to post anything on Verizon’s website with the word “no” in it. Ballsy, huh? I was going to call this morning to complain, but I couldn’t stomach the idea of having to talk to them and have them piss me off more in my attempt to vent.
So now you get to have the pleasure of my pointless rant about their habitually ignorant and condescending employees. Sorry you had to be subjected to this, I’ll give you something more positive soon!
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